Savills

Role Overview 

We are seeking a Lettings Negotiator team working across the Shoreditch and Clerkenwell offices. The candidate will ideally have some previous industry experience.
The Shoreditch and Clerkenwell lettings team are rapidly growing market share and require somebody dynamic who can use their own initiative and display a positive “can do” approach to the role. It is imperative for the successful candidate to be able to deliver KPI’s and work effectively under pressure.
As the lettings negotiator you will be responsible for liaising and negotiating directly with our clients as well as managing the process for applicants and tenants, helping them with their ongoing requirements. This role has a competitive package and Savills offer a great induction programme as well as ongoing support and training during your career with us.

Team Overview

Savills culture is one of trust and respect, teamwork and collaboration. Our teams and our clients benefit when we work together, listening to and learning from each other.  Above all, we value the motivation of our people. This is evidenced by our wellbeing offer, our capability to facilitate flexible working and our support to enjoy a healthy work life balance.

Key Responsibilities of the Role

The role requires high energy and a willingness to get stuck in and help whenever necessary with a varied workload in active and busy offices. Often there will be time pressures and short notice requests – our Lettings Negotiator should thrive under this pressure.

The principal aim of the role is: organising and conducting viewings, negotiating offers and successfully arranging new tenancies. This exciting role is a position with a proven track record of success for the right candidate who will need to demonstrate the ability to hit set targets.

You will be expected to take the lead on ensuring all required paperwork and checks that are carried out for each tenancy, with the support of your team; complying with all Savills processes, ARLA guidance and statutory legislation.

To achieve these objectives the successful candidate will be required:

•    Deal with all incoming calls as appropriate
•    Applicant care in line with company procedures
•    Efficiently deal with Landlord and Tenant enquiries
•    Effectively registering applicants on the phone and walk ins
•    Meet and greet all people entering the office as appropriate
•    Following office protocols
•    Arranging and carrying out viewings as required and establishing rapport with applicants
•    Feedback to LL’s, Tenants and Applicants following viewings
•    Maintain exceptional business relationships with Savills clients, including general market advice
•    Updating Reapit with feedback regularly
•    Matching of applicants and twice weekly applicant call out
•    Dealing with Relocation Agents
•    Negotiating the terms of tenancies with landlords and tenants and managing the paperwork
•    Booking in pitches taking all necessary information
•    Assistant our Client Liaison Coordinator with preparing client acceptance
•    Facilitating applicant and client acceptance documentation
•    Accounting to a line manager for all the above

Skills, Knowledge and Experience 

The candidate will ideally have a minimum of two years’ experience as a letting negotiator, with a track record of achieving targets. The candidate needs to be comfortable working with multiple departments, fitting into different teams as required. Adaptability and a willingness to learn will be vital skills.

We need someone that is energetic and hard-working, a self-starter who brings enthusiasm to their work. Good IT and organisational skills are necessary. We expect excellent customer service, attitude and a willingness to go the extra mile to help the team succeed.

Assessment applicants can expect during selection

•    3 stage interviews
•    Personality profile