Private: Space NK

We are looking for skilled first line helpdesk specialist who can provide fast and effective support to our head office, remote sites, users and stores. Ideal candidates will have come from a retail background and an understanding of this environment would be advantageous but not essential.

You will be required to keep on top of all incoming helpdesk tickets, allocate accordingly to the correct departments, keep within the SLA requirements, follow up on tickets and help when or where necessary.

You will have a basic understanding of networking, able to diagnose issue(s)with computer desktop hardware, peripherals and perform basic maintenance.

To ensure success as a help desk specialist, you should have a high-level of communication skills and be able to build working relationships internally as well as with 3rd party providers.

Help Desk Specialist Responsibilities:

• Respond to client support queries.
• Providing support in person, over the phone, or via remote access.
• Diagnose issues with desktops, hardware, software and peripherals.
• Installing and upgrading hardware and software.
• Updating the knowledge base on the help desk and keeping this up to date where necessary as well as any other documentation that is required.
• Completing support tickets, following up on support tickets to ensure the users are satisfied with the resolution.
• Understanding of till functionality and all hardware relating to them (Chip & PIN units, receipt printers, cash draws, barcode scanners, touchscreen and networking within stores).
• Experience with Meraki, iPhone, iPad and WIFI support.
• Some Mac knowledge
• Be able to work on your own initiative and make a judgement when and where necessary.

Have patience, understanding and to be respectful

Please apply by sending through your CV (either blind or named, whichever you would prefer) in a PDF format. Please include a covering letter stating your salary expectations and notice period. If you do not meet 100% of the requirements listed in the job description above, please submit any additional information in your cover letter and detail why you think you would still be a great fit for this role.

If you require any reasonable adjustments as part of our recruitment process, please reach out to us.

Please note that only successful candidates will be contacted.

All applicants must have the right to live and work in the UK.

About Us

If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.

Space.NK are an equal opportunities employer.

How We Will Use Your Information

We will use the information you provide to us with your job application to help us process your application for the specific job you have applied for. If you apply speculatively, we will process your application for the job/relevant business area that you detail within your email.