Berkshire Hathaway HomeServices

Job Title: Client Services Representative (Remote).

Department: Client Services.

Reporting to: Head of Client Services Mr Patrick McDowell.

Broad Job Description:

To work remotely as a member of the client services team to maximise the new business potential from our existing customer database by implementing and executing agreed communication programmes on a consistent and professional manner.

Specific Duties and Responsibilities:

·        To maximise the generation of appointments for valuations and instructions for both sales and lettings.

·        Follow up process on all appointments to maximise completion rates and maximise revenues to the business.

·        Post sales activity to ensure repeat business and optimise the chances of future business even if we weren’t successful initially.

·        Ensure that the source of all enquires are logged on the Company’s sales/lettings management software RPS.

·        To identify opportunities for cross referral of buyers, sellers, tenants and landlords between the Company’s offices and the other departments.

·        Where appropriate, to refer clients to the Company’s designated Financial Services Provider, taking into count the provisions of the Financial Services Act and Data Protection Act.

·        To meet and exceed targets that the Company may from time to time set you.

·        To maintain a high level of knowledge in respect of the marketplace within which you work, ensuring that you are aware of price trends, details of recent transactions and the activity of competing estate agencies

·        To ensure that you work in line with the Company’s best practice guidelines and to the standards proscribed by each and every professional body that the Company is a member of.